If something is still missing after 5 business days from delivery or there is no movement in tracking for 5 days please contact us immediately.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
You can track your order on our tracking page.
Most domestic orders are delivered between 3-7 days. International shipments can take up to 14 days. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination’s customs department will have the package on hold.
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of 2.9% of cart total USD 0.30 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
We accept all major credit cards (VISA, Mastercard, AMEX), Apple & Google payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, Paypal, or cash on delivery.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions.
All refunds will be credited to your original form of payment. If you paid by credit/debit card, refunds will be sent to the card issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Please contact us with 7 days from receiving your order if the merchandise is damaged, incorrect, defective or missing. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
All return fees and miscellaneous fees are the responsibility of the customer unless the reason of the return is due to a fault of ours.
Per our current promotion orders over $50 ship free.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.